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Idea #184: User does not understand when data is saved and/or lost

Written by ronvdburg the 11 Aug 10 at 19:18. Related project: 1.x all. Status: New

Rationale

I suggest to change the texts of a few buttons because users don't understand when their input is saved and/or lost.

When a user sees the button [Exit and clear survey], he/she thinks that the survey data will be lost.

Furtermore, the warning "Are you sure you want to clear all your responses?" is also frightening users to loose their data.

The user does not (always) understand that pressing [Previous] or [Next] will save the data.

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1
votes

Solution #1: Rephrase some buttons and warning texts

Written by ronvdburg the 11 Aug 10 at 19:18.

I use the group-by-group mode.

====== Suggestion 1 =====
[Exit and clear survey] ==> [Logout]

The survey isn't actually cleared, because when I come back later (e.g. using the link in the invitation mail), I see what I entered earlier. The only data that I may loose is the data from the last page (= group).

======= Suggestion 2 ========
"Are you sure you want to clear all your responses?"
==>
"You will be logged out. Have you saved your results?"

The original message may frighten the user, while a [Next] or [Previous] button may have saved the data anyway.

======= Suggestion 3 ========
[Next] ==> [Next (and saved)]
[Previous] ==> [Previous (and saved)]

[...]

This clarifies to the user that pressing [Previous] and [Next] is a good way to save intermediate results before going to lunch.

======= Suggestion 4 ========
"One or more mandatory questions have not been answered. You cannot proceed until these have been completed"
==>
"One or more mandatory questions have not been answered. You cannot proceed until these have been completed. (Your intermediate results are saved.)"

This explains to the user that he/she cannot go to the next group, but the data has been saved anyway.